Terms & Conditions
Welcome to Velaa Mart. By accessing or using our website, mobile app, or services, you agree to comply with the following Terms and Conditions. Please read them carefully.
1. General
This website is owned and operated by Velaa Mart (“we”, “our”, “us”).
By using our services, you accept these terms and agree to follow all applicable laws and regulations.
We reserve the right to update or modify these terms at any time without prior notice.
2. User Account
To shop on Velaa Mart, you may need to create an account with accurate personal information.
You are responsible for maintaining the confidentiality of your login credentials.
Any activity under your account will be considered your responsibility.
If you suspect unauthorized access, you must notify us immediately.
3. Product Information
We strive to display accurate product details, pricing, images, and descriptions.
In case of errors (price, stock, or specification), Velaa Mart reserves the right to update or cancel orders.
Product colors may vary slightly due to digital display differences.
4. Pricing & Payments
All prices are listed in Indian Rupees (INR).
Prices may change due to market conditions without prior notice.
Payment methods include UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (if available).
For COD orders, additional charges may apply.
5. Orders & Acceptance
Placing an order does not guarantee acceptance.
Order acceptance happens only after confirmation via SMS/email/app notification.
We reserve the right to cancel orders in cases such as:
Stock unavailability
Payment issues
Invalid address
Suspicious or fraudulent activity
6. Delivery & Shipping
Delivery timelines vary based on product availability and your location.
In case of delays due to external reasons (weather, strikes, transport issues), Velaa Mart is not responsible.
Delivery charges may apply for certain orders.
(If you want, I can create a detailed Shipping Policy separately.)
7. Returns & Refunds
Our Refund & Returns Policy governs the process for damaged, defective, or incorrect items.
Products that are opened, used, or fall under non-returnable categories may not be eligible.
Refunds will be processed after verification.
8. Cancellation Policy
Orders can be cancelled before dispatch.
Once shipped, cancellation may not be possible.
Prepaid refunds will follow standard processing timelines.
9. User Responsibilities
You agree not to:
Use the platform for fraudulent or illegal activities
Interfere with website functionality
Upload harmful software, viruses, or malicious scripts
Violate intellectual property rights of Velaa Mart or partners
10. Intellectual Property
All content, branding, images, logos, graphics, and text on Velaa Mart are protected by copyright laws.
You may not copy, reproduce, modify, or distribute any content without written permission.
11. Liability Limitation
Velaa Mart is not liable for any indirect, incidental, or consequential damages related to:
Website use
Delays
Data loss
Third-party service failures
12. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their content, privacy practices, or policies.
13. Governing Law
These terms are governed by the laws of India.
Any disputes shall be resolved within the jurisdiction of Coimbatore, Tamil Nadu.
14. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
Email: support@velaamart.com
Phone: +91 XXXXX XXXXX
Working Hours: 9 AM – 8 PM (Mon–Sat)