Privacy Policy

Last Updated: [You can add date]

At Velaa Mart, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, mobile app, or services.

By accessing Velaa Mart, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Name
Phone number
Email address
Delivery address
Payment details (excluding full card information)

b) Usage Data

IP address
Device information
Browser type
App usage patterns
Pages visited

c) Transaction Information

Order history
Cart details
Refund/return details

d) Cookies & Tracking Technologies

We use cookies to:

Improve user experience
Save login preferences
Track website performance
Personalize product recommendations

2. How We Use Your Information

We use your data to:

Process and deliver orders
Communicate order updates
Provide customer support
Improve website/app performance
Offer personalized deals and promotions
Detect fraud and ensure security
Verify identity for sensitive operations

3. Sharing of Information

We do not sell or rent your personal data.

However, we may share your information with:

Delivery partners (for order delivery)
Payment gateways (for secure transactions)
Customer support partners
IT service providers (for app/website maintenance)
Legal authorities (when required by law)

Every third-party partner is required to follow strict data protection guidelines.

4. Data Security

We implement advanced security measures to protect your data, including:

Encrypted payment processing
Secure server storage
Regular security audits
Restricted employee access

However, no system is fully secure. Velaa Mart is not responsible for breaches caused by external cyber threats.

5. User Rights

You have the right to:

Access your personal data
Update or correct your information
Request deletion of your data
Opt-out of promotional messages
Disable cookies (may affect functionality)

To request any changes, contact our support team.

6. Data Retention

We retain your information only as long as necessary for:

Legal requirements
Order fulfilment
Customer support
Business operations

After this period, data is safely deleted or anonymized.

7. Children’s Privacy

Velaa Mart does not knowingly collect data from children under 13 years of age.
If we discover unintentional data collection, we will delete it immediately.

8. External Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy periodically.
Updated policies will be posted on this page with the “Last Updated” date.

10. Contact Information

For privacy-related questions or requests, contact us:

Email: support@velaamart.com
Phone: +91 XXXXX XXXXX
Address: Coimbatore, Tamil Nadu
Working Hours: 9 AM – 8 PM (Mon–Sat)